Frequently Asked Questions

What is the SIGN Directory?

The SIGN Directory is an online directory of community services and events for the residents of North Tyneside. It is designed for people to search for and find services and activities that may support them in their lives. It allows people to make informed choices in an accessible, user-friendly manner.

What information is held on the SIGN Directory?

The SIGN Directory holds information on care providers, clubs, social or support groups, community and voluntary organisations and services with activities based in North Tyneside.

How can I search for information?

You can search the SIGN Directory by:

  • Using a ‘keyword’

  • Selecting a topic category

  • A-Z search.

  • Browsing the Index

  • Using our map

You can also narrow down your search by focusing on an area of the borough by ward.

Is the information in the Directory checked and approved?

Before anything is added to the Directory, it is checked and verified by the SIGN Directory team. The team will check the accuracy of contact information such as telephone numbers, e-mail addresses and websites. They will also check that it is relevant to North Tyneside residents and that it is a care provider, club, social or support group, community or voluntary organisation or service and that their activity is based in North Tyneside.

For more details please read our Terms & Conditions before using the SIGN Directory.

You will also want to use your own judgement and discretion when thinking about whether to use a service or attend a club or activity.

Are events listed on the SIGN Directory?

Yes, events that are delivered by a provider, club, group, organisation or service are displayed on the Directory, where they have chosen to include them. You can also see a list of upcoming events on the Home Page of the Directory. Events listed by specific providers can also be seen in their own pages.

What if I can’t find what I’m looking for?

If you are having difficulty finding the information or services you need you can contact us by email.

We cannot guarantee an exhaustive listing in any one area. Please let us know about any gaps in information by emailing: SIGN@northtyneside.gov.uk

How accurate and up to date is the information listed on the SIGN Directory?

The SIGN Directory team actively work to maintain the directory, but the responsibility for the accuracy of the data rests with the service or provider.

We cannot guarantee the accuracy of any data supplied, but information is required to be reviewed by each service or provider every 3 months. Each organisation and service is regularly contacted to review and update their information if required. Organisations that repeatedly fail to update their information, when requested, will be suspended or removed from the directory.

What if I have a comment or complaint about an organisation listed on the SIGN Directory?

If you have a specific complaint, please initially direct this to the service or organisation that provided the activity or service. Explain the problem and tell them what you would like to be done about it.

If you are not happy with the way your complaint is answered, and it relates to a service you arranged directly with a registered care provider, contact The Local Government Ombudsman on:

Telephone: 0300 061 0614

Text: 'call back' to 0762 480 4299

Email: advice@lgo.org.uk

Website: http://www.lgo.org.uk

Lines are open between 08:30 am - 05:00 pm, Mon to Fri

If you have paid for an activity or service that is not social care-related and your complaint remains unresolved, contact Trading Standards on Telephone: 03454 04 05 06.

If you have a complaint about a service or activity that was organised on your behalf by North Tyneside Council, contact:

Customer and Member Liaison Office

North Tyneside Council

Telephone: (0191) 643 2280

Email: customerliaisonoffice@northtyneside.gov.uk

What if I am concerned that someone attending a club, activity or service has been abused?

Everyone has the right to live in safety, free from abuse and neglect.

Abuse and neglect can occur anywhere: in your own home or a public place.

If you think a criminal offence has been committed contact the police.

For other concerns contact the North Tyneside Gateway Team by telephone: (0191) 643 2777 or email: asccontact.centre@northtyneside.gov.uk

Lines are open Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.