No personal information is collected or stored to use the SIGN Directory. The Council does have several websites available that require you to register before you can access the secure information within them. Read more about how we may use your information at North Tyneside Council here


SIGN puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:-

  • Measure how you use the website so it can be updated and improved based on your needs.

  • Remember the notification you’ve seen so that we don’t show them to you again.

SIGN cookies aren’t used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

Google Analytics

SIGN uses Google Analytics to measure website usage. This information helps us understand how the site is being used, and what improvements we could make in the future.

Google Analytics stores information about:

  • How you navigated to SIGN;

  • The pages you visit on SIGN;

  • How long you spend on each SIGN page; and

  • What you click on while you’re visiting the site.

We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

Google Analytics sets the following cookies:

Other cookies

We use the following cookies to manage the settings your browser uses to access SIGN:

  • osVisit

  • osVisitor

  • cjp-cookie-privacy-sign and cjp-cookie-privacy-citizen

This cookie is used to show the cookie notification message you see when you first visit the site.

Read more about our North Tyneside Council’s Cookie policy here

Paying for services

This service is free of charge. There should be no monies exchanged between any parties in relation to becoming a provider within the SIGN Directory. If providers charge a fee for their services, this is to be made clear within their listings and the customer is to liaise with the provider for payment of said service. No monies are to be sent in relation to the SIGN Directory to North Tyneside Council. Providers have the ability to remove their listings at any time and there are no cost implications for doing this.

Making a complaint

If you want to make a complaint about any issues relating to your personal information, or about a Council service, please use our online form

For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner by writing to:-

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

or calling 08456 306060 or 01625 545745.


If you need help understanding any of this information, you can read our accessibility information here. You can also use the Help pages contained within the SIGN Directory to contact the administrators.