The use of North Tyneside Council's Customer Journey applications puts small files (known as ‘cookies’) onto your computer to collect information about how you use the site.

Cookies are used to:

  • Measure how you use the website so it can be updated and improved based on your needs.
  • Remember any notifications you’ve seen so that we don’t show them to you again.

Google Analytics

The Customer Journey applications use the Google Analytics service to measure site usage. This information helps us understand how the site is being used, and what improvements we could make in the future.

Google Analytics stores information about:

  • How you navigated to the site
  • The pages that you visit within the Customer Journey applications
  • How long you spend on each page within the Customer Journey applications
  • What links you click on while you’re visiting the site

We do not allow Google to use or share our analytics data.

We do not use cookies to collect or store your personal information (for example your name or address), so this information cannot be used to identify who you are.

You can disable Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Other cookies

We use the following cookies to manage the settings your browser uses to access Customer Journey applications:

cjp-cookie-privacy-ntc, cjp-cookie-privacy-citizen and cjp-cookie-privacy-sign

These cookies are used to show the cookie notification message that you see when you first visit the site, and expire after 30 days.

cjp-session-brand, cjp-session-name and cjp-session-url

These cookies are used to manage the appearance of the Customer Journey application you are currently using, and expire after two hours.

osVisit, osVisitor, and EPATaskbox

These cookies are used to record your current visit on our system, and manage your account if you sign in. They expire after two hours.

North Tyneside Council's cookie policy

Read more about North Tyneside Council’s overarching cookie policy.