Due the unprecedented challenges we are facing during the coronavirus (COVID-19) pandemic, resources may be diverted away from usual compliance or information rights work. Whilst the statutory timescales cannot be extended the response to your request might be delayed as we may have to divert our resources to help with other challenges.

Your patience is appreciated at this difficult time. We will respond to your request as soon as we can.

You can request information relating to:

  • the Council, under the Freedom of Information Act
  • you or someone you represent, for example your social care records
  • the environment within the Metropolitan Borough of North Tyneside Council

Before you make a request

Check if the information you are looking for is already available on our website. You can see our response to previous requests for information here.

If you are requesting information relating to a school you need to go direct to them. You can find the contact details of schools here.

Make a request for information

To make a request for information click the "start a new request" button at the bottom of this page. You will then begin the online process for making a request.

Getting a response

You should get a response within 20 working days when you have made a request under:

  • the Freedom of Information Act 2000 or
  • the Environmental Information Regulations 2004.

Requests for information about yourself are made under the Data Protection Act 2018. The Authority aims to answer these requests within one calendar month. If your request is complex the Authority has the right to extend this by two further months.

Please note that a North Tyneside Council customer account is required in order to use this service. If you do not already have one, you will be able to create a free account at the start of the process.